Terms

Back Orders: If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges: For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.
Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. We use a Secure payment gateway for all purchases, full details are available upon request.

Guarantee: Our products are sourced from a variety of manufacturers, so they carry different guarantees. Most products carry at least a five year mechanical guarantee, but please call us prior to ordering to check any products you are interested in specifically. We always guarantee satisfaction however, and if you are unhappy with your products please notify us withing 7 days and we will issue a refund or replacement according to requirements upon receipt of the returned goods. Our full returns policy can be read below.

Reaching Us: If you need to reach us, please email us using the link on the store page, alternatively, you can call on 0800 027 2470 (International +44 1344 876955) or write to us at Shop4Handles, 22 Brockenhurst Road, South Ascot, Berks, SL5 9DL. Our main email address is sales@shop4handles.co.uk

Privacy Policy: Shop4Handles do not disclose buyers’ information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the ‘Remember Me’ Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to ‘Tools | Internet Options | Privacy’ and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases
e. Only disclose information to third-parties for goods delivery purposes
Returns Policy Any goods that are received incorrect, damaged or faulty must be reported to us within 3 days of receipt and either a replacement or refund will be arranged. If goods need to be sent back to us please do so via recorded delivery or by other arrangement with us within 7 days as missing packages will not be refunded. Once returned items are received and assesed by us, a replacement or refund including the cost of carriage back to us will be arranged.

If you are simply unhappy with your goods, please inform us within 7 days of receiving them and we will either arrange a replacement or refund excluding the cost of delivery. All items must be returned in a resaleable condition within 14 days of receipt including all packaging, fixings and manuals. Incomplete returned goods will not be eligible for refund. The cost of delivery back to us for such goods will be the responsibilty of the consumer. Returns accepted after this period are at our discretion. Customers returning flawless goods regularly may have their privilege to purchase from us removed.

Special order goods including custom made, custom finish and special non-stock items can only be returned if faulty or incorrect and we are notified within 7 working days. In special circumstances we may accept non faulty special or bespoke items for return. This is entirely at our discretion and such items will be subject to a minimum re-stocking charge of 30% of the value of the goods.

Cancellations
If an order is cancelled prior to the despatch of goods (confirmed via email) you are entitled to a full refund. Where large orders for items not in stock are placed, we may ask for written confirmation of non-cancellation or reserve the right to charge for any reasonable expense incurred to ourselves, such as a restocking charge from our supplier, or any carriage charges incurred, as a result of an order cancellation.

For more information on Delivery please visit our Delivery page: https://www.shop4handles.co.uk/delivery/

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm